Multimodal Customer Experiences

The conversation between Amit, Anjul Bhambhri, and Ely Greenfield at Adobe Experience Cloud highlights the transformative impact of GenAI technology on the marketing and customer experience landscape. As the Senior Vice President of Products for Adobe Experience Cloud, Amit had the opportunity to speak with two of Adobe’s foremost technical experts, Anjul Bhambhri, the Senior Vice President of Engineering for Adobe Experience Cloud, and Ely Greenfield, the Chief Technology Officer for the digital media business.

GenAI in the Marketing Experience 

During the conversation, Ely shared insights on how Firefly, a new technology designed to address concerns around the safety and commercial use of GenAI, can be a massive productivity boost to creatives and marketers. Ely highlighted the importance of content supply chain and how marketers can benefit from a more granular approach to audience segmentation and personalization.

He also pointed out that the fear or problem faced by marketers is the state of the technology and the market, whether it is an IP concern, a licensing concern, or a legal concern. Ely emphasized that the market needs to evolve to address these concerns for marketers to use and deliver the promise of GenAI to improve on Customer Led Experience.

The Power of Content-rich AI Model

Anjul Bhambhri further expanded on the transformative impact of AI technology on customer experience. She shared a personal anecdote about her experience with ChatGPT while remodeling her kitchen. Anjul used ChatGPT as a virtual assistant to come up with a plan for her kitchen space. 

While ChatGPT understood her preferences and recommended the right cabinet colors, lighting, and flooring, Anjul pointed out that the AI was missing the personal context about her and the brand-specific products and recommendations. She also highlighted the need to make AI more context-rich and multimodal in order to supercharge the customer experience.

Improving the Customer Experience

The conversation between Amit, Anjul, and Ely highlighted the immense potential of GenAI technology to transform marketing and customer experience. As the technology continues to evolve and address concerns around safety and commercial use, marketers and businesses can leverage its capabilities to create more granular and personalized customer experiences. 

With the ability to understand customer preferences and recommend brand-specific products and recommendations, GenAI technology can revolutionize the way businesses interact with their customers.

Furthermore, the conversation highlighted the need for Gen AI to become more context-rich and multimodal to truly supercharge the customer experience. With the ability to process and interpret a wide range of data types, including images, videos, and audio, GenAI technology can provide a more immersive and interactive customer experience. By incorporating customer context and personalization into the customer experience, businesses can build stronger relationships with their customers and drive greater customer loyalty.

Building the multimodal Experience

Adobe Experience Cloud highlights the immense potential of GenAI technology to transform marketing and customer experience. As the technology continues to evolve and address concerns around safety and commercial use, marketers and businesses can leverage its capabilities to create more granular and personalized customer experiences. 

By becoming more context-rich and multimodal, Generative AI technology can supercharge the customer experience and help businesses build stronger relationships with their customers.

Highlights of Day 2 Adobe Summit 2023 – Watch Now  

Adobe Summit 2023 – Highlights Day 2

On the second day of the Adobe Summit, Anil Chakravarthy, the President of Digital Experience, welcomed the attendees and shared his excitement about the innovation that Adobe’s Experience Cloud can offer to drive growth through experiences. 

He acknowledged the inspiring examples shared by forward-thinking leaders, such as Eli Lilly, T-Mobile, and Prudential Financial, who have maximized their business outcomes by meeting their customers’ needs. 

In his speech, Chakravarthy highlighted the importance of Generative AI as the next natural evolution of what Adobe has been doing with Sensei, and how it can reshape every aspect of marketing.

From Adobe Sensei to Generative AI  

Adobe Sensei has been pioneering AI innovation for over a decade, delivering hundreds of features across its products to help marketers and creatives work, collaborate, and transform their businesses in new ways. Now, generative AI is the next step in this evolution, and Adobe is committed to making it a reality.

Generative AI Services in Marketing

During the Summit, Adobe made a significant announcement about its generative AI services in the Adobe Experience Cloud. These services will help marketers and creatives build a co-pilot that increases productivity, amplifies creativity, and enhances the customer journey.

The new Sensei Gen AI services are natively integrated into the Experience Cloud and the workflows of the applications that marketers and creatives already use today. Some of the services include marketing copy generation, conversational experiences, audience and journey creation, and caption generation.

AI Ethics at the Core

While AI can offer many benefits, it is also essential to consider AI ethics. Adobe has identified three key areas of focus for AI ethics: accountability, responsibility, and transparency. Through the ART of AI ethics, Adobe aims to advance AI in an ethical, responsible, and inclusive manner.


Adobe is committed to taking ownership of the impact of its work and has processes in place to receive and respond to feedback and concerns from its customers and their customers.


Adobe is responsible for every phase of designing, developing, deploying, and maintaining its AI systems. With thoughtful evaluation and careful due diligence, Adobe aims to make the AI experiences productive and efficient for marketers and creatives, with control and trusted governance capabilities in their hands.


Adobe is open about how it uses AI and how it can help its customers implement AI that respects their preferences and interests. Through the beta program, Adobe invites its customers to be a part of the journey and help design and implement generative AI that suits their needs.

The Potential of Generative AI for Marketers

Gina Casagrande, an Adobe Executive, demonstrated the potential of Adobe’s generative AI for marketers. She showcased how generative AI can help generate unique and personalized content, from emails and social media posts to landing pages and websites. Marketers can save time and resources by leveraging generative AI to automate the content generation process while ensuring quality and consistency.


Generative AI is poised to revolutionize every aspect of marketing, from planning and execution to analysis. Adobe’s generative AI services, combined with its AI ethics principles, can help marketers and creatives increase productivity, amplify creativity, and enhance the customer journey. As Adobe continues to push the boundaries of AI innovation, its customers can expect to enjoy new features and capabilities that help them achieve their business goals.

Highlights of Day 2 Adobe Summit 2023 – Watch Now  
AI - ML Business Productivity

Notion AI – Your Workmate

Notion is one of the most widely used productivity apps in the world, with over 20 million users. Notion gives you a quiet space where you can think, write, and plan.  With its assistance, you may manage your work, organize your thoughts, or even run a business.

Notion AI for all, is a generative AI assistant, which was just released by Notion Labs Inc. The innovation occurs at a time when many businesses are releasing generative AI applications. With the growth and advancement of AI, these are expected to only increase in the future. 

Notion AI can be a teammate that frees users to focus on important work while it takes care of the daily tasks. The business states that Notion AI allows users to write, edit, summarize, and brainstorm ideas, which can help you save time. It can even assist you in writing by brainstorming ideas if you have a decent start.

Some of its key features are given below –

Fix spelling and grammar
Notion AI uses advanced natural language processing algorithms to detect and correct errors in your text, making it easier to write error-free content. Notion AI can analyze your text for various grammatical errors, like tense, spelling mistakes, and punctuation errors.
Shorten or lengthen your text
Notion AI can shorten your text to fit within a certain word count by identifying unnecessary words, phrases, or sentences and suggest ways to remove them without losing meaning. Also, if you need to expand your text to provide more detail, Notion AI can suggest additional sentences or paragraphs.
Explain ideas
Notion AI can help you explain ideas more effectively by analyzing your text and identify areas where you may need to improve and provide more context or examples to help your readers understand your ideas better.
Use simpler language
Notion AI can then suggest simpler words or phrases that convey the same meaning, making your content more accessible and easier to comprehend.
A helpful feature provided by Notion AI allows you to translate web pages into 14 different languages. They include Vietnamese, Korean, Italian, Dutch, and German.
Edit voice or tone
It also offers a tool that enables you to alter the tone of your writing. There are five alternatives available: formal, informal, direct, friendly, and confident.
Notion AI is designed for your privacy which means your content and AI conversations will not be used to train the AI. They also provide a disclaimer that the AI might provide inaccurate responses about facts but a feature is introduced to alert them in case of such an event.
In conclusion, Notion AI is a promising technology that has the potential to transform the way we work. The firm has made Notion AI available to everyone, but it will remain a paid add-on after a usage limit which would be around 20 AI responses even for those with premium plans. 

Notion, in contrast to other tools, features a special and incredibly flexible drag-and-drop text editor, allowing for the simple rearranging and transformation of any AI-generated content. As more and more organizations adopt AI-powered tools, Notion AI is likely to become an essential tool for productivity and collaboration.
Business Productivity

The Role of Generative AI in Creative Processes

Introducing Adobe Firefly

Adobe has announced the launch of Firefly in its Adobe Summit 2023, this creative generative AI tool builds on the success of Adobe Sensei, the company’s machine learning and AI platform. Firefly includes several new tools and features that are designed to help artists and designers create dynamic, unique images and graphics quickly and efficiently.

One of the key functions of Firefly is its ability to generate variations of existing images and graphics. If an artist wishes to create a basic design, Firefly can generate dozens of variations of that design, each with differences that make it unique. This can save artists and designers a significant amount of time, eliminating the need to create variations manually.

Firefly brings forth the its ability to create complex, layered designs that compound on top of each other ease. This feature makes it possible to create intricate, dynamic designs that would be difficult or impossible to create using traditional methods.

How does Adobe Firefly Work?

Adobe Firefly utilizes generative AI, a technique that involves training a computer system to create new content based on existing data. The system is trained on a vast dataset of images and graphics, and then uses that data to create new images and graphics that are similar but not identical to the original data. This technology allows designers and artists to create unique, high-quality images quickly and efficiently, without having to start from scratch every time.

The generative AI technology used by Adobe Firefly is based on deep learning, a subset of machine learning that involves training a computer system to recognize patterns in data. This technology is particularly effective when it comes to creating complex, dynamic images and graphics, which would be difficult or impossible to create using traditional methods.

Generative AI Technology 

There are numerous benefits to using Adobe Firefly for creative work. One of the most significant benefits is the ability to create complex images and graphics quickly and efficiently. This allows designers and artists to spend more time on other aspects of the creative process, such as ideation and experimentation.

Another benefit of using Adobe Firefly is the ability to create unique, high-quality images and graphics that stand out from the crowd. Because Adobe Firefly uses generative AI technology, it is able to create images and graphics that are present through its millions of stock images as well as content from sources of integration. 

Firefly also includes several other new tools, including a powerful new color picker that makes it easy to select and manipulate colors, and a new texture generator that can be used to add depth and dimension to designs. These can work together seamlessly to create a powerful, easy-to-use platform that is perfect for artists and designers of all levels.

Compensating the Creative

Adobe is looking forward to compensating individuals who participate with their creative talents. This can be also seen with Adobe’s longstanding commitment to supporting and compensating creators through its other platforms, such as Adobe Stock and Behance.

Adobe Advocate Open Standards 

Adobe has founded the Content Authenticity Initiative (CAI) with more than 900 members over the globe to create a global standard for trusted digital content attribution. These goals include a universal “Do Not Train” Content Credentials tag in the image’s Content Credential for creators to request that their content isn’t used to train models.

Upcoming Partnerships

Adobe plans to step up its game further with its partnership with NVIDIA, where the partnership will focus on deep integration of generative AI in creative workflows. Adobe Firefly’s generative models can work with NVIDIA Picasso to optimize performance and generate high-quality assets and meet customers’ expectations.

Final Words 

Overall, Firefly is an exciting new development in the world of generative AI, and has the potential to transform the way artists and designers work. With its powerful tools and intuitive interface, Firefly makes it easy to create complex, dynamic designs quickly and efficiently, freeing up time and resources to focus on other aspects of the creative process. 

Get your Access to Beta Now – Open Link
Read More – Adobe Firefly News
Watch the Adobe Firefly Live Session on YouTube – Link


Adobe Summit 2023 – Keynote Highlights

The Adobe Summit 2023 kicked off with the keynote delivered by industry thought leaders who have extensive experience driving innovation and growth. 

The keynote speakers included Anil Chakravarthy, President of Digital Experience at Adobe; Shantanu Narayen, Chairman and CEO of Adobe; and David Wadhwani, President of Digital Media at Adobe. 

Other esteemed guests on the panel included Dave Ricks CEO of Lilly, Marcus East – VP of T-Mobile and Susan Somersille Johnson, CMO of Prudential Financial. 

Welcome Words

Anil Chakravarthy began the session by welcoming the community to the Adobe Summit and emphasizing the importance of succeeding in a dynamic market environment. He noted that every company going forward is expected to be digital first and build an ecosystem intuitive to consumers, and those who address these will have the competitive advantage over the next few years. 

Brands that work on experience can do more with less. Digital marketing and digital products are now converging, and the end-to-end customer experience is critical to growth. Adobe is concentrating on bridging the gap with new tools that will be introduced into the market over the next few days at the conference. 

AI’s improvement on Productivity 

Shantanu Narayen emphasized that as Adobe celebrates its 40th anniversary this year; the organization has grown from image publishing, document processing to a position where it is now infusing AI with its applications to improve user experience. 

Adobe’s commitment to delivering groundbreaking experiences through AI will improve the impact it has on on business. He addressed accountability, responsibility, and transparency were crucial in ensuring AI has been developed without bias.  

He stated that “AI and ML are meant to amplify, not replace, human ingenuity“. Rich and dynamic experiences through AI will now change lives and empower people to imagine, create, and deliver digital experiences with power, precision, speed, and ease.

Adobe Firefly with GenerativeAI

David Wadhwani discussed Adobe Firefly, which has been developed with a archive of 100 million stock content and open license content. Adobe firefly will use the information to generate content with simple large language models. 

Adobe Firefly can create endless variations in multiple applications and will be soon available in beta. Integrating Adobe Firefly with Experience Manager will allow for unified customer data offline and online. 

This has been achieved through studying 600 billion predictive insights created and 30 trillion audience activations every single day. Generative AI technologies, such as those found in Adobe Sensei, will redefine creativity and customer experience. 

Building a future with Experience Led Growth

The combination of generative AI and Adobe Firefly will help reimagine marketing. Adobe is focused on an experience-led growth strategy, connecting and optimizing the complete customer journey from acquisition to retention. 

Through the Adobe Mix Modeler, an organization can take better decision by integrating data from different platforms to get a visual understanding on marketing practices and return on investment. Adobe Mix Modeler and Adobe Sensei allows for adjusting marketing plans and working iteratively and agilely, leading to experience-led growth. 

Content Supply Chain 

Adobe’s introduction of Content Supply Chain should accelerate the timeframe by which content is created for the end user. 

The time lost as part of a disconnect that is seen between the creative team and marketing would be drastically reduced with the introduction of Adobe’s Content Supply Chain. Adobe will help deliver powerful experiences that engage the customer through all lifecycle of the customer journey such as acquisition – engagement and retention. 

With the introduction of AI based power tools that would improve the quality of productivity, create first draft and reduce the gap between different segments of marketing. Adobe promises a power packed Summit where it lays emphasis that Experience Led Growth is the future.  

Catch the Full Keynote of Adobe Summit 2023 – Watch Now  

Enhancing Productivity Tools with AI

Microsoft announced Microsoft 365 Copilot, this would be a new set of Artificial Intelligence (A.I.) integrations that is present on the suite of Office applications. The underlying engine being powered by ChatGPT as well as technology developed using Microsoft Graph and large language models (LLMs).

The Copilot system is is not just a ChatGPT engine that has been slapped on top of the user experience. It also harnesses the power of Microsoft Graph and large language models (LLMs).Copilot can now support the end user by creating content, addressing queries through the prompt method. 

Microsoft – ‘Most people use no more than ten percent of what PowerPoint can do. Copilot unlocks the other ninety percent.’ The limited use of Microsoft Applications could be seen across the board for many organizations and now Copilot helps unlock productivity and improve operational expertise.

Creating First Drafts

Now users can implement the power of Copilot to create the first draft of documents that they would need to process. It can separate information that is valid to the user and further integrate data from other sources. Furthermore, Copilot can build content with respect to a particular tone of voice. Now change writing style, make it formal, informal shorter of even longer with Copilot. 

Microsoft Teams

Copilot can summarize the team meeting that has been attended or even missed. Furthermore, quickly create a summary and even set a list of actions that may need to be achieved once the meeting is over with a few prompts.

Microsoft PowerPoint

Now create a deck of slides on PowerPoint by prompting the tone, the message and the content that would need to be generated. Import images with ease and give final touches to quickly generate powerful slides that speak and emote effectively. 

Microsoft Business Chat 

Pull information from multiple sources into a single repository using Copilot’s business chat. Use natural language to  research and produce all the information that would be need; once the information is culminated, build a deck and send it through email. 


With the big presentation Microsoft had rolled out, Copilot should be available over the next few months through its various Office 365 applications; users have to now wait to test Copilot on real time data.