As the Service Now Business Analyst, you will Coordinate requirements development session with client community. Document business requirements including technical capabilities, operational process flows, organization priorities, business value drivers, dependencies/contingencies, risks, and opportunities. Lead and own the documentation of client requirements, use cases, testing/acceptance criteria. Work closely with ServiceNow consultants, create stories out of business requirements. Work closely with Stake holders and Process Owners. Co-ordinate with different teams/divisions on the requirements.
Minimum of 3 years working with Service Now.
Excellent written and verbal skills. Must be able to communicate well with all areas of the business.
A fundamental understanding of ITSM, ITIL or CMDB, Service Catalog
Experience in Web technologies (Web Services, XML, Ajax, HTML, CSS).
Experience working with CMDB (configuration management database)
Knows how to translate business problems into software & technical requirements
Core Service Now ITSM tool Knowledge (Administrator/Development) (Min 3 yrs. core experience in the tool)
Solid Experience with Linux and fundamental internet services (DNS, mail, Apache/Tomcat)
Exposure in component integration (SSO,LDAP etc.)
Experience in Application UI, Work flow Configuration
We’re digitally omnipresent, Zoom, Skype, Teams, Meet or WhatsApp, take your pick.
Or if you’re feeling analog, let’s meet in person. Name a place and we’ll drop by because that’s just good business.