The Service Now developer will be responsible for core system configuration and application support. This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of Service Now PPM OOB functionality and how the workflow for PPM grows from Ideation into a demand and project, how financials are calculated based on cost plans and benefit plans, how resource capacity or availability is calculated and resource planning progresses, how the time cards contribute to the lifecycle and help in charging. The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support. As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.
Minimum of 2-4 years of experience in business/systems analysis.
2-3 years of experience as BA for Service Now tool (Preferably Asset, CMDB, CPI, KM, SC, PPM Suite, ITOM).
1+ years of experience with the ServiceNow platform.
Applicants must have excellent troubleshooting and problem solving skills.
Strong analytical and customer service skills.
Excellent written and verbal skills. Must be able to communicate well with all areas of the business.
Good understanding of Service Now tool and Business Analyst role and responsibility.
Good knowledge on Agile, ITIL, SDLC, Scrum process.
Accurate and comprehensive documentation skills.
Ability to multi-task and work under strict deadlines
Ability to respond quickly to problems and changes
Perform duties with limited supervision.
Min 5-8 years’ experience in Service Management either working as a business analyst
We’re digitally omnipresent, Zoom, Skype, Teams, Meet or WhatsApp, take your pick.
Or if you’re feeling analog, let’s meet in person. Name a place and we’ll drop by because that’s just good business.